How Do I Place An Order?

To place an order it is very simple. Just click on an item and then when you are on the product page just click 'add to cart'. Once you have shopped for all your items you can click on the shopping bag in the top right hand corner where it will take you to a new page to process payments and postage details.



 

Payment & Shipping

Once payments have been made products will be sent the next day using AUS Post. For Skull Lab Planters and Flamin Wax candles these are made to order so they are nice and fresh so please allow 2-5 days lead time before posting. All domestic items posted come with Tracking numbers so you can keep track of your item through its journey.



 

Secure Ordering & Payment Options

Payments can be made through PayPal or by credit card through our online service and all information is kept private and is not with held.

 

 

T-shirts

All our t-shirts are based on the AS Colour range which is of the highest standard and do not shrink or stretch if care for flowwing the instructions.

All the design prints on the t-shirts are printed hear in Australia and use water base inks to keep it niice and soft as well as better for the environment.

The company uses green screens which are cleaned with an environmentally friendly soy based cleaning product which is good for the environment.

When purchasing our t-shirts please make sure you check the sizing chart in the product images before purchasing to make sutre you recieve the right size. We highly recommond that you take care of your new Pencil & Thread t-shirt by following the care instructions that is printed inside the t-shirt. 

 

 

Art Prints

All Pencil & Thread's art prints are based on the original artworks by Shannon Dyson. They are all printed on 310gsm Etching Rag paper which is of a high standard. They are printed using Epson archival inks that of amazing colour quality and last up to 75 - 100 years. Some prints have foils handed which are done by hand.

 

 

Cushions

Pencil & Thread's cushions are based on artwork by Shannon Dyson and are made offshore. These cushions are easy to clean and can be washed in the washing machine and keep their amazing colour quality without fading. We have tested this through using mess from little children with food and stains and they just washed out with ease with out leaving any marks. They all have hidden zipers and are printed double sided. Our inserts are made up of recycled PET bottles which helps the environment and makes a really compfy sushion to cuddle up to.

 

 

Skull Lab Planters

Pencil & Thread's Skull Lab Planters are made to order and are all hand poured by yours truley. They come in natural grey, white or black concrete and are seald using a Matt varnish. The beakers hold 250 ml and are of high quality glass. You can be as creative as you like to what you place in the beaker as a brain for the skull. You can place a air plant, cactuss, succulants, make it into a vase or even place one of our Flamin Wax candles on top.

 

 

Flamin Wax Candles

All of Pencil & Thread's Flamin Wax Candles are hand poured in the Southern Highlands using high quality Soy Wax with a perfume grade fragrance. The wicks are cotton dipped in wax to keep its shape which are achored in with a metal tab stuck to the glass or tin with a sticker tab/glue. All Flamin Wax candles are made to order to keep the fragrance nice and fresh. Due to the changing weather in the Southern Highlands some candles may come with wet spots on the glass. This is due to temperature change but does not affect the quality of the candle. We recommend on your first burn you trim the wick and burn for atleast 4hrs to get a nice even burn through out the candles burning life. The candles can burn between 25 - 60 hrs depending on the care and temperature of the environment they are set in. 

 

 

Candle Care
  • Before lighting your candle, trim the candle wick to approximately 5mm.

  • The first time you use your new candle, burn for at least 2-3 hours, allowing the wax to burn evenly across the surface. Scented candles develop a 'burn memory' and a candle that has not been burnt right to the edges on its initial use, will 'tunnel' and burn unevenly through the center of the wax.

  • For maximum burn time, always keep candle wicks trimmed to approximately 5mm. Not only will trimming the wick help your candle to burn evenly, but it will also eliminate smoking and minimise soot forming on the glass. However, a small amount of soot around the edges of the glass vessel is normal, particularly as your candle reaches the bottom. To remove, simply wipe with a wet cloth.

  • Ensure you position your scented candle away from drafts. A draft can result in an uneven burn and will reduce the life of your candle.

  • For best results, always burn your candle for at least 2 hours at a time, but never burn a scented candle for more than 4 hours. After 4 hours, extinguish the flame and allow to cool. Once the candle has cooled, trim wick to approximately 5mm and it may be relit again.

  • When extinguishing your candle, never blow out the flame. This can not only damage the candle, but will also taint your beautifully scented room with the smell of smoke! Always use a candle snuffer to extinguish the flame. Alternatively dip the wick in wax to distinguish the candle and then set the wick upright and center again ready for the next burn.

 

 

Candle Safety

  • Never leave a candle unsupervised. Choose where you burn your candle carefully keeping the flame away from drafts, curtains, papers and other flammable items around the home.

  • Keep burning candles out of reach of children and pets.

  • Protect your furnishings from the heat. Candles, especially after burning for more than 3 hours can get very hot. So ensure candles are placed on a heat resistant surface and your furniture will thank you for it. Never move or touch a burning candle.

  • Always keep your candle wick trimmed to less than 5mm to keep the flame height minimal. Do not allow any wick trimmings to fall into the candle. Not only will this affect the scent of your candle but also poses as a fire hazard.

  • Remove candles from their packaging before burning.

  • Always read the safety instructions on the base of the candle before use.

  • Stop burning your candle when you have about 1 cm of wax left.

 

 

Returns & Refunds

Pencil and Thread accepts returns of unworn and unwashed items with tags for a refund or exchange within 30 days of purchase (Postage will not be refunded). Refunds will be processed in the form of the original payment. Please complete the attached Return Form to ensure a efficient processing of your return. Returns are to be sent to the address below. 

 

Pencil & Thread

ATTN: Returns

PO Box 609

Mittagong, NSW 2575

Australia

 

DOWNLOAD FORM

 

If requesting a exchange please include a pre-paid postal sachel for the new item to be sent back in.

 

If you have any questions, or have recieved the wrong or defectem item please contact us through our Contact page or email us directly sales@pencilandthread.com.au.

 

 

Privacy Policy

Pencil & Thread is committed to protecting the personal information of individuals. Pencil & Thread makes sure that practices in relation to personal information comply with the National Privacy Principles under the Privacy Act 1988 (the Act), which regulates, among other things, the collection, use, storage and disclosure of personal information.

 

Collection of Personally Identifiable Information

When you visit our web site we may collect the following information for statistical purposes:

· the user’s server address and country of origin

· the user’s top level domain name (eg. com., gov., etc) and internet service provider

· date and time of access

· pages accessed on our web site

· type of browser being used

· the previous site visited.

 

Pencil & Thread will not make an attempt to identify users or their browsing activities except where required by or under law.

 

Your e-mail address will only be recorded if you send us a message via e-mail. The e-mail address will only be used for the purpose for which

it was provided.

 

Pencil & Thread does not provide any personal information provided by you to any third parties without your consent, except where we are legally compelled to do so.

 

Cookies

Cookies that are used in any part of the Pencil & Thread website will not be utilised for collecting personally identifiable information and will only be used for internal management purposes. Cookies are pieces of data stored on your hard drive containing information relating to your use of our site. Cookies can make web sites easier to use by storing information about your preferences on a particular site. Our web site makes very limited use of cookies.

 

Use of Information Collected

Because your privacy is important, we will not sell, rent or trade your personal information without your consent.

 

Security of Information

This web site has security measures in place to reasonably protect against the misuse of information under our control. Any access to, and use of, information is restricted to authorised staff.

 

There are risks associated with the transmission of information over the internet. If you use the internet to send us any information, including your e-mail address, it is sent at your own risk. Pencil & Thread can provide an alternative method of providing information if you wish to avoid any risk.

 

Access and Correction

The Act allows individuals the right to access personal information held about them.

 

Pencil & Thread will take reasonable steps to correct information about you where the information is not accurate or complete.

 

To find out more about your rights regarding privacy, you can:

1. contact us by email

2. visit the Privacy Commissioner’s web site at www.privacy.gov.au

 

 

Thank you for shopping with us!